Have you ever heard the term “client-focused”? For employees who are not in a management role, they may not give much attention to the term client-focused, but in the renewable energy industry, every employee should consider the importance of being client-focused.
What Does Being Client-focused Mean?
Being client-focused means keeping the client’s (or project owner’s) best interests in mind when completing your work. In the renewable energy industry, the project owner, operator, and OEM have high regard for safety for all subcontracted employees on their worksite, followed by productivity. If a worker is client-focused, keeping the client’s best interests in mind would mean they are approaching their work both safely and as efficiently as they possibly can.
Examples of Being Client-focused
- Following all safe work practices and company-specific safety procedures when completing work
- Approaching work with forethought
- Keeping in mind any possible negative impacts that could result from poorly executed work
- Ultimately treating how you approach your work as if you were the one who owned the end outcomes – good AND bad outcomes
Being Client-focused is Important for All Employees
By completing work from a client-focused standpoint, you ensure you are representing your company well which often leads to additional work from the same client. It also leads to earning work with other companies who are involved in the project. Earning more work ensures all employees will continue to have jobs even after that specific project ends.
Approaching work in this manner not only means that there are fewer injuries and safety incidents on the job, but each individual worker also can reap the benefits of additional work.
Approach your work in a manner that maintains the best interests of your company as well as the client. Being client-focused goes a long way in creating a safe and productive workplace, which can lead to your company landing more projects that will keep you working.
Thinking of how your actions impact others is often a great path to producing work that benefits yourself as well in the long run.